Terms of service.

Terms and Conditions for Stream Adelaide Live Streaming Services:

By engaging the services of Stream Adelaide, you agree to be bound by the following terms and conditions:

  1. Live Stream Failure: In the event of a live stream failure, Stream Adelaide’s technicians will do their best to rectify the issue and fix the stream. However, if the stream cannot be fixed, the team will upload the content as soon as possible after the event. Please note that there is a 1-2% chance of failure, and no refunds will be provided.

  2. Payment Terms: Stream Adelaide requires a 50% deposit booking upon quote acceptance. The remaining 50% is due 14 days before the event. Payment terms are 14 days from the invoice date, unless otherwise agreed with Stream Adelaide. The company reserves the right to withhold services if payment terms have not been met. If payments run overdue, Stream Adelaide has the right to charge interest on amounts owing.

  3. Quotation Flexibility: Stream Adelaide's quotes are not fixed and may be subject to change under certain circumstances. Changes in information, evolving requirements, or extended on-site presence due to unforeseen requirements may result in adjustments to the initially provided quote. Stream Adelaide will make reasonable efforts to communicate and discuss any changes in advance.

  4. Editing and Production: If further editing, pre or post-production is required, Stream Adelaide will charge $110 per hour for labor and add any additional charges that may occur.

  5. Wet Weather: For outdoor events, it is important to have a wet weather plan with a suitable undercover or indoor location as a backup. We will work with you to finalize the wet weather plan, but the final decision must be made with enough time for us to set up before the scheduled start time. In the event of rain or a storm, we may be unable to set up outdoors to ensure the safety of our equipment.

  6. Internet: To ensure a reliable stream link, we require a signal from at least one of our four built-in internet links, including Telstra and Optus wireless LTE. If high-speed internet is available at the venue, we may use it as an option to provide the best streaming experience.

  7. Client Responsibilities: If we are not able to stream due to the client not providing the necessary tools or information, the full amount will be charged. This can include access to power, details around event location and timings, and other factors.

  8. Cancellation Policy: In the event of cancellation after confirmation has been given with at least 2 weeks' notice, a $500 flat rate will be charged if under $2,000 or 25% of the total quote value. In the event of cancellation within 2 weeks of the event, full payment will be required.

  9. Subject to Our Discretion: Stream Adelaide reserves the right to exercise discretion in varying the above terms and conditions for technical, regulatory, legal, health, business, or other reasons, as deemed necessary.

By clicking accept on the quote provided and/or giving written confirmation of the quote acceptance via email, text, or otherwise, you acknowledge that you understand and agree to be bound by Stream Adelaide's terms and conditions.